Refund policy

At MONTKUSH, we want you to be completely satisfied with your purchase. If you're not, we offer a 30-day money-back guarantee for new customers.

What Items are Returnable?
- Products must be unopened and not tampered with.
- Return requests must be made within 30 days of shipment delivery.
Non-Refundable Items:
- Free gifts or promotional items are not eligible for refunds.
Are There Any Charges for Returns?
- No restocking fees apply.
- Original shipping charges are non-refundable.
- For subscription orders canceled after delivery, return shipping fees must be covered by the customer to receive a full refund.
Refund Policy Guidelines:
- The 30-day satisfaction guarantee applies only to one item for new customers. In cases of multiple purchases, the refund will be applied to the item of lesser value.
- Contact our support team at info@montkush.com or your Sales Representative to initiate a return and receive a Return Authorization (RA) number.
How Soon Will I Receive My Refund?
- Once your return is received and inspected, you will be notified via email. If approved, your refund will be processed within 2-3 business days to your original payment method.
Exchange Policy:
- If your product is delivered damaged or part of your order is missing, please report this within 3 days of delivery by emailing info@montkush.com with pictures of the damaged items. A replacement will be sent within 5 days of approval.

We take pride in timely and efficient deliveries. However, if your package is lost or stolen, please follow these guidelines:

Report any lost or stolen packages within 30 days of placing your order.
Contact us via email or phone, providing your order number and relevant details.
If the package cannot be located, we will replace the lost or stolen product(s) at no additional cost.
Reports made after 30 days will not be eligible for a replacement or refund.

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